You'll own the customer relationship after onboarding — making sure our users and business clients get real value from Hawala. You'll be the voice of the customer internally and a trusted partner externally.
What you'll do
Own onboarding, adoption, and retention for key customers
Build relationships and proactively drive customer value
Surface product feedback and advocate for customer needs internally
Track health metrics and reduce churn
Collaborate with support, product, and compliance to resolve issues
What we're looking for
3+ years in customer success, account management, or a related role
Experience in fintech, payments, or a fast-growing SaaS/consumer product
Excellent relationship-building and communication skills
Data-driven approach to retention and customer health
